This Shipping Policy explains how and when HomeTheaters delivers your order. We currently ship within the United States.
Shipping rates. Shipping is free on orders over $199. For orders under $199, a flat shipping rate of $12 applies. Rates are calculated and shown at checkout before you pay. Larger items such as projection screens and theater seating may ship by freight; any additional freight or oversized-handling charges will be displayed at checkout before you confirm your order.
Order processing. Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. During busy periods or promotions, processing may take slightly longer, and we appreciate your patience.
Delivery times. Once shipped, standard delivery usually takes 3–7 business days depending on your location and the carrier. Freight items, such as large screens and seating, may take longer and are often delivered by appointment; the carrier will typically contact you to schedule delivery. Estimated delivery times are not guaranteed, as carrier delays can occur outside our control.
Tracking. When your order ships, we will email you a tracking number so you can follow its progress. If you have not received tracking within a few business days of ordering, please contact us.
Shipping address. Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment, which may incur additional shipping charges.
Damaged or lost shipments. Inspect your order on arrival. If an item appears damaged in transit, note it with the carrier if possible and contact us within 7 days with photos so we can help arrange a replacement or refund. If a package is confirmed lost by the carrier, we will work with you to resolve the issue promptly.
Delivery issues. If tracking shows your order as delivered but you cannot locate it, please check with household members and neighbors, then contact us so we can open an inquiry with the carrier.
International shipping. At this time we do not ship outside the United States. If this changes, we will update this policy.
Contact us. HomeTheaters 343 E 90th Dr #103, Merrillville, IN 46410, USA Phone: 219-670-4482 Email: support@hometheaters.store
Last updated: 07/21/2026