We want you to be satisfied with your purchase from HomeTheaters. If something isn’t right, this policy explains how returns and refunds work.
Return window. You may request a return within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all accessories, manuals, and included parts.
How to start a return. Email support@hometheaters.store or call 219-670-4482 with your order number and the reason for the return. We will review your request and, if approved, send return instructions and the return address. Please do not ship items back before receiving authorization, as unauthorized returns may not be processed.
Return shipping. Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit. Original shipping charges are non-refundable.
Damaged, defective, or incorrect items. If your order arrives damaged, defective, or not as ordered, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including any return shipping, at no cost to you.
Non-returnable items. For hygiene, safety, or licensing reasons, certain items may not be eligible for return, including opened software, clearance items marked final sale, and custom or special-order products. Any exclusions will be noted on the product page.
Refunds. Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card issuer may take additional time to post the credit. A restocking fee may apply to large items or opened electronics and will be disclosed before you return the item.
Exchanges. If you would like a different model, we recommend returning the original item for a refund and placing a new order, which is usually the fastest option.
Cancellations. Orders can be cancelled for a full refund if they have not yet shipped. Once an order has shipped, our standard return process applies.
Contact us. HomeTheaters 343 E 90th Dr #103, Merrillville, IN 46410, USA Phone: 219-670-4482 Email: support@hometheaters.store
Last updated: 07/21/2026